Why We Hate Internet Providers: Example #74737282

Maybe Optus NBN is designed for laptops like this?

Just had to share this:

1. Buy new phone from Optus Store

2. Get phone home and connect it to computer.

3. Message says OS on the new phone is too old to allow transfer of apps / data from old phone backup.

Read: we sold you stock that’s been sitting here a while and Apple have released two updates since then, one of which killed a lot of people’s phone batteries if they dared to use a phone older than the one you purchased today.

4. Start to download update – using Optus NBN Fibre to the Premises 100/40 connection i.e. an NBN connection as fast (and expensive) as you can get in Australia at present.

5. Notice that download is going slow. Stop download and do speed test. Surprise surprise, 4MBps download speeds as has occurred anytime between 8am and 2am the next morning over the past three weeks. Upload speed at 35 MBps.

6. Call Optus. They get me to do a factory reset and allegedly do something their end as well. Now get 10MBps downloads at best. Optus person makes out it’s a great improvement at 10% of what I optimally should be getting (and have gotten close to previously). Am told that there is indeed congestion issues at the exchange , and that they will contact me when resolved (yeah right).

So now I wait for 4 hours to download a software update for an Optus-purchased product on a massively sub-standard Optus NBN connection. Royal Commission anyone?

Your comments

Previous Posts