Archives for December 2008

Marketing and Second Life: Linden Lab podcast

The third podcast in the “Stories from Second Life” series is now live. The topic this time is marketing, with an extensive discussion with Joni West from This Second Marketing.

I’ll say it again – how on earth can it be that these podcasts can only be listened to directly from the Linden Lab blog?

Forester Research: building engagement in virtual worlds

In the past week, Forester Research have released a paper titled ‘Consumer Engagement In Virtual Worlds’. The report was commissioned by a consortium of virtual world companies including Metaplace, Inc., Doppelganger (vSide), Gaia Interactive, Inc. (Gaia Online), IMVU, Inc., Linden Lab (Second Life), Donnerwood Media (Meez), PHD, Sony Computer Entertainment America (Home), Sulake Corporation, Oy. (Habbo Hotel), MTV Networks Inc. (Virtual MTV), Vivaty and WeeWorld.

The 19-page report covers some familiar ground around brand awareness and engaging audiences in virtual worlds and actually provides some guidance along those lines, differentiated by the types of virtual worlds (gaming worlds, structured worlds and unstructured / open worlds). Reported negatives from those initial marketing forays into virtual worlds included low numbers of users and inappropriate brand associations. Positives included the global reach, internal enthusiasm for initiatives and tapping new creative options.

The three conclusions drawn by Forester are that

  • The period of experimentation and ad hoc virtual world marketing is over
  • Engagement, community, and tapping creativity should be the virtual world mantra
  • Planning and measurement are lacking

The findings of the report won’t be a surprise to the commissioning consortium but it does provide a useful overview of the ROI challenges for business in virtual worlds and some broad strategies on developing effective engagement strategies.

Forterra ups the ante in enterprise virtual worlds

Enterprise-focused developer Forterra this week ramped up its virtual world offering, emphasising the gains for business over traditional teleconferencing and videoconferencing solutions. Forterra’s OLIVE virtual world platform has reached version 2.2 and with the upgrade comes integration with IBM’s instant messaging / web conferencing application, Lotus Sametime.

The video below provides a striking example of the potential of virtual worlds for enterprise (the really interesting stuff starts around the one-minute mark):

Forterra’s pitch to business is based on cost-reduction:

Audio and Web conferencing are inexpensive, ubiquitous, and generally easy to use. However for meetings involving complex or longer topics the participants can be challenged to grasp the discussion context and maintain focus due to multi-tasking. Virtual meetings in OLIVE are proving to be less expensive yet more engaging and productive for users. Most enterprise-grade teleconferencing systems charge $0.10 to $0.25 per person per minute which can equate to thousands of dollars of expense per employee every year. OLIVE pricing is an order of magnitude less.

Other features in the new update include a reservation system for virtual meeting rooms, with full integration with email calendars via MS Exchange and Lotus Notes. PowerPoint and Windows Media files are able to be viewed in-world, as can any Windows desktop application. Another feature that stood out for me was avatar integration with services like LinkedIn, Facebook, Lotus Connections, or an enterprise-based HR system or Learning Management System. Participants in meetings can right-click on an avatar to get full profile information from the selected service.

We’ve covered another integrated enterprise solution, Immersive Workspaces, previously. These solutions are helping to tackle perceptions of virtual worlds as insecure environments with no obvious return on investment.

Will Internet censorship soon include Virtual World censorship?

Contrary to popular belief, there is no direct relationship between Australian and American laws. Australians are not afforded all the protections that the American people have access to by law, although in some circumstances Australian society works as though those protections existed. Americans are protected from governmental censorship by the First Amendment to their Constitution. Even though Australian law does not guarantee that governmental censorship will not occur, many Australians assume that we have that protection, and for the most part, this has been borne out in practice, if not in law. Here is a list of rights that are protected by law in Australia.

Stephen Conroy would like to see both law and enforcement of law be enacted with regards to “Internet” censorship.

Senator Conroy is a Catholic, and socially conservative. It is likely  that his wishes will coincide with a minority of users of the Internet, both because the way in which the law is to be enacted is unadvisable, and due to a generalised belief in the right of all Australians to free speech, misplaced or not, especially as regards material available across the Internet.

It is not yet clear from the Senator’s statements who will be in charge of deciding the parameters surrounding the law: what material will and will not be allowed to be transmitted across the Internet, and whether “the Internet” in its entirety will be censored, or whether they are referring only to web pages available over the Internet.

According the the Wikipedia entry concerning Internet censorship, Australia is in the OpenNet Initiative (ONI)’s nominal category as of 2008; content classified “RC” or “X18+” may not be hosted within Australia, and content from outside Australia may be blacklisted.

The filtering aspect is of great concern.

  • The blacklist will not be made available for public consumption.
  • Filtering technology is of very little practical use at this point. A blacklist of every site containing banned or age-limited content would need to be kept.
  • Current filtering boxes slow all Internet traffic, on average, by 30%.
  • The government has declared it will not let internet users opt out of the proposed national internet filter. Source.
  • Finally, this one’s a real doozy – a private company will have access to a record of all traffic passing through the filtering boxes that they provide: essentially, all the Internet traffic in Australia. Interestingly, the government will not necessarily have access to that information.

There does not yet appear to be any information regarding restrictions on content provided by services other than the Web. One wonders how services such as some of the virtual environments might be restricted – except for cutting off access entirely. Banned content from virtual worlds such as Second Life cannot be separated from allowable content by a third party. Perhaps, as with the legislation in Germany and Britain, it will become the responsibility of the individual to keep child pornography and other banned content off their screens; this is the case for all online and print media in these countries. More likely, the Australian legislation will expand to encompass virtual worlds in some way, probably circumventing the whole issue by cutting off access to such worlds altogether. Much as it would be preferable to see better education of our youth regarding these topics, in preparation for becoming responsible, Internet-using adults, it seems more likely that the government will choose to to do the work for us, much as the Chinese government does for its people.

Censorship of the Web has already arrived; how far behind can the censorship of other services be? How disruptive could the censorship of virtual worlds be?

Man Rules 101

For all the men out there, and curious women, we hereby present to you the international rules of manhood.

For those young men seeking adulthood, you must abide by said rules in order to obtain your “man badge.”

1: Under no circumstances may two men share an umbrella.

2: It is OK for a man to cry ONLY under the following circumstances:
(a) When a heroic dog dies to save its master.
(b) The moment Angelina Jolie starts unbuttoning her blouse.
(c) After wrecking your boss’ car.
(d) One hour, 12 minutes, 37 seconds into “The Crying game”.

3: Any Man who brings a camera to a bachelor party may be legally killed and eaten by his buddies.

4: Unless he murdered someone in your family, you must bail a friend out of jail within 12 hours.

5: If you’ve known a guy for more than 24 hours, his sister is off limits forever unless you actually marry her.

6: Moaning about the brand of free beer in a buddy’s fridge is forbidden. However complain at will if the temperature is unsuitable.

7: No man shall ever be required to buy a birthday present for another man. In fact, even remembering your buddy’s birthday is strictly optional. At that point, you must celebrate at a strip bar of the birthday boy’s choice.

8: On a road trip, the strongest bladder determines pit stops, not the weakest.

9: When stumbling upon other guys watching a sporting event, you may ask the score of the game in progress, but you may never ask who’s playing.

10: You may flatulate in front of a woman only after you have brought her to climax. If you trap her head under the covers for the purpose of flatulent entertianment, she’s officially your girlfriend.

11: It is permissible to drink a fruity alcohol drink only when you’re sunning on a tropical beach. and it’s delivered by a topless model and only when it’s free.

12: Only in situations of moral and/or physical peril are you allowed to kick another guy in the nuts.

13: Unless you’re in prison, never fight naked.

14: Friends don’t let friends wear Speedos. Ever. Issue closed.

15: If a man’s fly is down, that’s his problem, you didn’t see anything.

16: Women who claim they “love to watch sports” must be treated as spies until they demonstrate knowledge of the game and the ability to drink as much as the other sports watchers.

17: A man in the company of a hot, suggestively dressed woman must remain sober enough to fight.

18: Never hesitate to reach for the last beer or the last slice of pizza, but not both, that’s just greedy.

19: If you compliment a guy on his six-pack, you’d better be talking about his choice of beer.

20: Never join your girlfriend or wife in discussing a friend of yours, except if she’s withholding sex pending your response.

21: Phrases that may NOT be uttered to another man while lifting weights:
(a) Yeah, Baby, Push it!
(b) C’mon, give me one more! Harder!
(c) Another set and we can hit the showers!

22: Never talk to a man in a bathroom unless you are on equal footing: i.e., both urinating, both waiting in line, etc. For all other situations, an almost imperceptible nod is all the conversation you need.

23: Never allow a telephone conversation with a woman to go on longer than you are able to have sex with her. Keep a stopwatch by the phone. Hang up if necessary.

24: The morning after you and a girl who was formerly “just a friend” have carnal, drunken monkey sex, the fact that you’re feeling weird and guilty is no reason for you not to nail each other again before the discussion about what a big mistake it was occurs.

25: It is acceptable for you to drive her car. It is not acceptable for her to drive yours.

26: Thou shalt not buy a car in the colors of brown, pink, lime green, orange or sky blue.

27: The girl who replies to the question “What do you want for Christmas?” with “If you loved me, you’d know what I want!” gets an Xbox. End of story.

28: There is no reason for guys to watch Ice Skating or Men’s Gymnastics. Ever.

Virtual Gold Farming explained in 11 simple steps

WIred Magazine have written a simple overview of the booming virtual gold trade. World of Warcraft is the focus of the article – after a year or so involved with WoW I can vouch for how much work it takes to accumulate half-decent gold reserves, hence the burgeoning market in paying someone else to earn the gold for you.

Virtual goods are a fast-growing market, with World of Warcraft playing its fair share in driving demand. Non-gaming worlds like Second Life have virtual goods as the key to its economy, with just as many ingenious methods of earning money.

Thanks to Guy Kawasaki for the heads-up.

The Watch – virtual worlds in the news

1. Forbes.com (USA) – Second Life’s Second Wind. “In what tech pundits at Gartner Research call the curve of hype and gloom, Linden Lab’s virtual world, Second Life, has officially entered the gloom stage. In October, Reuters pulled its full-time Second Life reporter Eric Krangel, who had written daily news stories about the virtual world’s economy for a year and a half, out of the virtual world.”

2. The Times (UK) – Days of tedium in front of a computer: corporate gaming is just like real life. “The recent news that a couple are divorcing after a woman caught her husband’s character hitting on a female avatar in the Second Life virtual world, and the subsequent revelation that a 15-year-old boy collapsed and went into convulsions after playing the World of Warcraft online game for 24 hours, have demonstrated how blurred the lines between reality and virtual reality are becoming. The business world has not been left unaffected by the trend. Companies such as BP and IBM have conducted real business meetings in Second Life and business simulation games are, suddenly, everywhere, with students across the world competing in online “invitationals”, in which they run fantasy companies in competition with one another. One games publisher has even produced a title, Informatist, for the Apple iPhone, so that the work-addicted can get a fix of the office while on the move.”

3. iReport.com (USA) – Miss Virtual World. “The Miss Virtual World 2009 pageant was held Saturday (December 6) from 11 AM to 5 PM by Frolic Mills of “The Best of SL (BOSL)” enterprises. Set in a glitz and grand glam four-sim auditorium, the event was received by a live audience of over two hundred avatars, as presented by several judges, a dance troupe, and a cast of 18 models representing Australia, Brazil, Canada, Costa Rica, Czech Republic, Denmark, Egypt, Finland, France, Greece, Ireland, Italy, Japan, Spain, Sweden, UK, USA, and Venezeula. At the end of the landmark event, Miss Virtual World 2009 was announced as Mimmi Boa, representing Italy.”

4. Express Buzz (India) – virtual war on terror in cyberspace
.”Video games have often been the target of criticism for simulating violence, with journalists, particularly after high school shootings in Western countries, going to the extent of labelling them ‘murder simulators’. Fortunately, video games haven’t yet been blamed for the terrible incidents that occurred in Mumbai last week. I, for one, expected anti-video game lobbyists to immediately blame “Grand Theft Auto IV” and bring to our attention “obvious” parallels between simulated drive-by shootings in the game and the actual incidents.”

5. The Seoul Times (South Korea) – Internet Addiction A Reality in A Virtual World. “With one of the most advanced IT infrastructures in the world and almost universal access to surfing the net, Internet addiction is on the rise in South Korea. Often called “the worlds most wired country,” over 10 million people are subscribed to super fast broadband connectivity and have made using the internet part of their daily life. Now efforts are underway to control this growing problem as it is thought that more than a third of web users are at risk of dependency and what experts are calling a compulsive disorder.”

6. New York Times (USA) – Original Sim. “I’m sitting in front of a long glass desk in the office of the architect Scope Cleaver. It’s quite a place, with undulating concrete walls, sharply angled yellow-tinted windows and long, cantilevered balconies. And then there is Cleaver himself. He has dark shoulder-length hair, he’s about 3 years old, and he can fly. Welcome to the surreal world of architecture in Second Life.
Unchecked by the usual limitations, designers in Second Life are creating unbelievable structures and entire worlds — either for the money or simply because they can. From sci-fi cityscapes to towers made of French toast, there are endless chances to experiment here.”

7. Kotaku (USA) – U.S. Army Invades Second Life. “You know the United States Army is hard up for recruits when they start poking around in the unicorn-filled virtual world of Linden Labs’ Second Life. The Army will be setting up two islands in the virtual world. One is a recruiting center with information and means to contact the recruiting office in case you feel so inclined, and the other will be filled with activities like parachuting and rappelling with weapons, both of which are activities you can already perform in SL, only afterwards you can go and relax at a dance club dressed as Optimus Prime with a unicorn for a penis.”

8. Physorg.com (USA) – Scientists demonstrate their commitment to the environment by going ‘virtual’. “Scientists from around the world proved their green credentials by participating in a conference on climate change and carbon dioxide storage in the virtual world, this week (3 December). Organised by Imperial College London and Nature Publishing Group, the conference encouraged scientists to meet in the virtual environment of Second Life, instead of the real world, to reduce carbon dioxide emissions normally associated with travelling long distances to international events.”

9. Gamers Daily News (USA) – See Wii Sit, See Wii Play, Speak Wii Speak. “Today sees the launch of an exciting new communications tool, as Nintendo launches the innovative Wii Speak accessory and its associated communications portal, the ‘Wii Speak Channel’. The launch of both will help Nintendo to create new social gaming experiences for all. From today you can also experience the full benefits of Wii Speak with the launch of Animal Crossing: Let’s Go to the City for Wii which comes bundled with the game. The Wii Speak accessory enables Wii users to easily connect to and talk directly with each other* through their Wii console, using the free-to-use Nintendo Wi-Fi Connection**. Wii Speak is placed on or in front of the TV in the centre of your living room, which means conversations can be picked up from an entire room of people. This ensures that your friends and family can converse in comfort with you – whether they are just up the road or half way across the world, enabling true global communication on your Wii.”

10. VentureBeat (USA) – Youth media ad network GoFish reels in $22.5M. “GoFish, a media-based advertising network targeting six to 17-year-olds (and moms), announced that it has brought in $22.5 million in private placement funding, which it will use to pay off its $14.5 million in debt and expand its sales and marketing staff. Backers Panorama Capital, Rustic Canyon Partners and Rembrandt Venture Partners will choose whether or not to kick in an additional $2.5 million in the next few weeks, according to the structure of the deal. They will also be able to purchase new preferred stock at $0.20 per share.”

Weekend Whimsy

1. SIGGRAPH Asia Archive in Second Life

2. Philip Rosedale: Second Life, where anything is possible

3. Thanksgiving in Second Life

Blonde goes to heaven

A Blonde was sent on her way to Heaven. Upon arrival, a concerned St Peter met her at the Pearly Gates.

‘I’m sorry,’ St Peter said; ‘But Heaven is suffering from an overload of goodly souls and we have been forced to put up an Entrance Exam for new arrivals to ease the burden of Heavenly Arrivals.’

‘That’s cool’ said the blonde, ‘What does the Entrance Exam consist of?’

‘Just three questions’ said St Peter.

‘Which are?’ asked the blonde.

‘The first,’ said St Peter, ‘is, which two days of the week start with the letter ‘T’ ‘?

The second is ‘How many seconds are there in a year?’

The third is ‘What was the name of the swagman in Waltzing Matilda?’

‘Now,’ said St Peter, ‘Go away and think about those questions and when I call upon you, I shall expect you to have those answers for me.’

So the blonde went away and gave those three questions some considerable thought (I expect you to do the same).

The following morning, St Peter called upon the blonde and asked if she had considered the questions, to which she replied, ‘I have.’

‘Well then,’ said St Peter, ‘Which two days of the week start with the letter T?’

The blonde said, ‘Today and Tomorrow.’

St Peter pondered this answer for some time, and decided that indeed the answer can be applied to the question.

‘Well then, could I have your answer to the second of the three questions?’ St Peter went on, ‘how many seconds in a year?’

The Blonde replied, ‘Twelve!’

‘Only twelve?’ exclaimed St Peter, ‘How did you arrive at that figure?’

‘Easy,’ said the blonde, ‘there’s the second of January, the second of February, right through to the second of December, giving a total of twelve seconds.’

St Peter looked at the blonde and said, ‘I need some time to consider your answer before I can give you a decision.’ And he walked away shaking his head.

A short time later, St Peter returned to the Blonde. ‘I’ll allow the answer to stand, but you need to get the third and final question absolutely correct to be allowed into Heaven. Now, can you tell me the
answer to the name of the swagman in Waltzing Matilda?’

The blonde replied: ‘Of the three questions, I found this the easiest to answer.’

‘Really!’ exclaimed St Peter, ‘And what is the answer?’

‘It’s Andy.’

‘Andy??’

‘Yes, Andy,’ said the blonde.

This totally floored St Peter, and he paced this way and that, deliberating the answer. Finally, he could not stand the suspense any longer, and turning to the blonde, asked ‘How in God’s name did you arrive at THAT answer?’

‘Easy’ said the blonde, ‘Andy sat, Andy watched, Andy waited til his
billy boiled.’

And the blonde entered into Heaven………..

Pride and Prejudice

Since virtual environments started getting noticed by the early adopters, there has been some discussion about social mores in and out of virtual environments. In particular this applies to users trying out avatars of a different gender, race, or overall look, to their regular atomic world selves. Educators and academics in general have noted students and other users typically bring their prejudices and biases with them into virtual environments, but that they also sometimes take what they have learned in virtual environments back into the atomic world with them.

Unfortunately, it seems that users open to such experimentation were already quite open-minded. More closed-minded individuals are less likely to experiment, and less likely to lose their prejudices along the way.

I belong to two genres of people which are often vilified and denigrated – I am somewhat Goth, and quite a bit Geek, and I express this both visually and in the way I act, both in virtual environments and atomic worlds. These are two groups I have found to be unpopular with other people, though less so in virtual environments. I had hoped that some of the acceptance from virtual environments might have spilled over into the atomic, but this does not seem to have been true to the extent that I might have hoped for.

Goths and Geeks that I know tend to have some areas of overlap – they tend to be individualists and thinkers, they tend to make up the innovator and early adopter part of the populace, they tend to act and dress distinctively, and they tend to be unpopular with other groups: educators, academics, business people – normal, mainstream folk.

I wondered why. Especially, I wondered why Goths and Geeks should be so unpopular amongst people who use virtual environments, and who are exposed to people with curious looks and outlooks on a regular basis.

This is what I came up with:

We make choices about how we are going to look, act and live our lives. We have made choices independently of our genes, of our circumstances. Other people could also make this choice – but instead they have remained with the cultural ideas and circumstances they were born into. The choice they often make instead is to disparage and utterly reject the people who have decided to live their lives intentionally.

Along similar lines is this thought:

I recently heard someone referring to their IT staff as “the enemy”. As an IT Geek, I found this to be a most off-putting thought. It makes it sound as though I have to wage war whenever I want to get my work done, making my under-paid, over-worked position even worse, and, boy, does it sound unfriendly! Again with the wondering – why?

The IT Geek often has at least two agendas: their own practical agenda (where is the point in having a firewall if you are just going to open ports for people at random?), and someone else’s political agenda – usually their boss, sometimes another member of staff. Rarely does the IT Geek have their own political agenda – if it seems that they do, it’s more likely that they are defending someone else’s policies, or it’s a case of apophenia (seeing patterns where none exist). Also, Geeks are rarely in a position to make policies.

I am a Goth, and a Geek, and I belong to a number of other unpopular sub-groups. I’d love for our society to change, with the assistance of virtual environments, to one that is more tolerant of people who are different, whether that be by birth, environment or choice.

But I’m not holding my breath.

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